Return & Refund Policy

Thank you for shopping with us! Every item is made to order specifically for you through our print-on-demand production partner, Tapstitch. Because each product is custom-made, we ask that you carefully review our return policy before placing your order.

Returns

Due to the custom nature of our products, we do not accept returns or exchanges for:

  • Incorrect size ordered by the customer

  • Items accurately produced according to the designs purchased by the customer, but later deemed unwanted by the purchaser

  • Color variations caused by monitor or screen settings

  • Minor placement variations that occur during the printing process

Please refer to our sizing charts before ordering, as all products are printed specifically for your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 7 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the problem

Once your claim has been reviewed, we will offer a replacement or refund at no additional cost if the issue is determined to be a manufacturing or fulfillment error.

Order Cancellations

Because production begins shortly after an order is placed, cancellations or changes can only be made within 12 hours of purchase. After production has started, orders cannot be canceled or modified.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Lost Packages

If your package appears to be lost in transit, please contact us at hello@welcometomotherland.com. We will work with our fulfillment partner and the shipping carrier to investigate the shipment and determine the appropriate resolution.

We are not responsible for delays caused by shipping carriers, weather events, customs processing, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address supplied during checkout may require additional shipping charges to be reshipped.

Contact Us

If you have any questions about your order or need assistance, please contact us through our website's Contact page or by email at hello@welcometomotherland.com.

We will respond to all customer inquiries within 1–2 business days.